Privacy Policy

Lumos Systems Co., Ltd. ("Lumos," "we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard information when you use our AI voice platform, website, APIs, and related services. By accessing or using Lumos, you agree to the practices described in this policy. Our goal is to provide transparency while maintaining secure and responsible data handling.

Lumos is built for businesses that rely on secure AI-powered customer conversations. This Privacy Policy describes what information we collect, why we collect it, how we protect it, and the choices you have regarding your personal data.

To deliver intelligent AI voice services, we collect information required to operate, improve, and secure our platform. This may include account details, contact information, conversation preferences, system usage, integration settings, and technical diagnostics. When enabled by customers, we may also process voice interactions solely to provide requested AI automation features and improve platform performance.

We may collect information including:

• Full Name
• Business Email
• Company Name
• Phone Number
• Account Credentials
• Integration Settings

The information we collect helps us deliver reliable AI voice automation, improve conversation quality, provide customer support, manage billing, secure our infrastructure, and continuously enhance platform performance. We also use aggregated analytics to understand product usage and develop new features. When customers connect third-party services such as CRM platforms, calendars, or communication tools, Lumos processes only the data necessary to complete requested workflows securely.

• Deliver, improve, and secure our AI services.

Lumos never sells personal information. Data may be shared only with trusted infrastructure providers, cloud hosting partners, payment processors, and authorized integrations required to deliver our services. Every third-party partner is required to follow strict security and confidentiality standards consistent with industry best practices.

We use technical and organisational measures to protect customer conversations and business data, and limit access to recordings and transcripts to people on the customer's team. While no online platform can guarantee absolute security, Lumos keeps reviewing its security practices.

Customer information is retained only as long as necessary to provide services, comply with legal obligations, resolve disputes, and maintain platform integrity. Customers may request deletion of eligible data according to applicable laws and contractual agreements.

Depending on your location, you may have the right to access, update, export, correct, or delete your personal information. You may also request restrictions on certain processing activities. Lumos provides reasonable tools and support to help customers exercise their privacy rights.

Lumos uses cookies and similar technologies to maintain secure sessions, remember preferences, improve website performance, analyze platform usage, and enhance user experience. You may manage cookie preferences through your browser settings, although some platform functionality may be affected.

If you have questions about this Privacy Policy, data handling practices, or privacy-related requests, our support team is available to help. Please contact us through our official support channels, and we will respond as quickly as possible regarding your privacy concerns and data protection requests.

Email: team@lumos.co.th